Overview

Return and Refund Policy

Thank you for shopping with Bay Smoke. We value your satisfaction and are committed to providing high-quality products and dependable service. Please review our return and refund policy carefully before making a purchase.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible purchases. If you’re not satisfied with your order or your item arrives damaged or incorrect, you may request a refund or replacement within 30 days of delivery.

2. Eligibility for Return

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging

  • Returns must be requested within 30 days of receiving the order

  • Proof of purchase (order number or receipt) must be provided

Opened or used products are not eligible for return or refund due to health and safety regulations, unless there is a verified quality issue.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, opened, or partially consumed products

  • Sale or clearance items

  • Gift cards or downloadable products

  • Any item purchased outside our official website or authorized retailers

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. Include:

  • A photo of the product and packaging

  • Your order number

  • A brief description of the issue

We’ll issue a replacement or full refund once the issue is verified.

5. How to Request a Return

To start the return process, email us at:
support@baysmokes.com

Include your:

  • Full name

  • Order number

  • Reason for return

  • Photos if applicable

Our team will review your request and respond with return instructions.

6. Refund Processing

Once your return is approved and received (if required), your refund will be processed to your original payment method within 5–10 business days. You’ll receive an email confirmation once your refund is issued.

7. Shipping Costs

  • If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping.

  • If the return is due to personal preference or mistake (e.g., wrong item ordered), the customer is responsible for return shipping costs.

8. Lost or Stolen Packages

Bay Smokes is not responsible for lost or stolen packages marked as “delivered” by the courier. Please contact your local carrier or file a claim directly with them.

Questions?

For more help, please contact our support team at:
📧 sales@baysmoke.org
📞
🕒 Response Time: Within 24–48 hours on business days